Athens Airport Arrival Transfer To Hotels Or Addresses In Athens

driver was 1 hour late. while we understand there were riots in the city, he never apologized, and even made false statements on our flight arrival time, which can be checked on line since he had our flight info. Viator should have also sent info on the driver's status and only after we called did they inform us he was 45min delayed, which turned into over an hour. Poor customer service. Good thing it wasn't a transfer to catch a plane. We should be refunded our costs!

The driver arrived promptly and was kind to wait despite my flight delay and baggage delivery delay. He was very professional and drove safely and efficiently to my hotel, despite heavy rush hour traffic.

Great communication. On time pick up. Friendly and shared local information. Made it safely to our hotel.

When we arrive at Athens, our driver was not there. We called to see where he was and they said that he will be there shortly. Waited another 10 minutes. Still no sign of him so we ended up taking a Uber that the company sent. After we were on our way to the hotel the driver called asking us, and asked where were we? After we waited 40 minutes for him I told him we waited and he was a no-show and he was arguing with me and I told him we’re not supposed to wait for you. You are supposed to wait for us. I will not recommend this company to anyone.

Missed our original flight due to delays at original and transfer airports. Had no way to cancel during this leg of the trip. Hopefully better for transportation from hotel to port.

Company and driver were non responsive. Left us at the airport for over an hour. After sever attempts to communicate with them we took a cab to our hotel. By the way the cab turned out to be less expensive. The vendor and driver did not respond to numerous phone calls but did text saying the driver was there , then he left because of the window closing. They informed us we were a bit early when all we were doing was letting the driver know we would be ready when he was. Nope nothing no show. Could not recommend them as transportation. If you have a different option please use it.

Carefree reliable transfer to town. My flight arrived 30 minutes late. Driver kindly waited for me longer than the usual 1 hour wait time. Communicating with the driver directly thru WhatsApp made everything a breeze.

Left us at the airport as our plane was held in Tarmac for 49 minutes in constant contact with him and as we got our bags another text to say sorry Ive left.

The guy did not show up to pick us up. When I tried to contact the contractor all I got was an AI automated response with broken links that did not help, and when I contacted Viator customer support they said they would email them and then attempt to call them 30 minutes after sending that email to see if they would respond at all. Needless to say, none of that was very helpful after landing in a foreign country. On top of all of that, the Viator support employee stated he would call me back, which they never did. There's a certain bare minimum that you need to meet when running a travel business to show basic competency and that level was not met. Imagine if your 80 year old parents used this service when flying overseas, expecting a ride to their hotel in a country they're unfamiliar with and a language they do not speak, only to be left stranded in an unfamiliar land with a "support specialist* saying *oh don't worry, we'll send them an email". Would not recommend this particular service, as it seems like a scam. I will be contacting Viator customer support again to seek a refund and an explanation as to why I was not called back.

The driver was so kind, helpful, and prompt. I didn't want to stress about finding a cab after a 16 hour flight and this just made me so at ease.

Well done. Professional and very helpful. Did not give up on us when we had delays and problems at the airport. Got us to our hotel without any problems.

According to driver, he could only wait one hour from the time the plane landed. We landed at 12.15pm, stood on the runway waiting for a bus to take us to the airport. There we waiting on a long line for passport control. The drive wanted to leave and charge an additional $60 euros to wait for us.

Our driver Thanos was excellent. Very nice and personable. Spoke great English. He was more than a driver, more like a tour guide. Gave great local insight and information on what to do and see. Ride was very comfortable. Highly recommend!!

Driver did not wait for me to get through customs. Despite texting me he was there and I informed him I was in passport line. . I had to take a taxi.

Traveller Beware — Policies and Booking Interpretation Are Not Passenger Friendly Posting this review so other international travellers and families are aware of the risks of relying on MyTransfers for airport pickups. Our flight landed on schedule in Greece at around 1:00 PM during the busy summer travel season. Based on extensive international travel experience, and anticipating long immigration queues, baggage delays and slow airport processing, we had specifically entered our expected arrival/pickup timing as 2:30 PM while making the booking. Despite the heavy queues and delays, we eventually exited the airport almost exactly around the same 2:30 PM timing we had anticipated and entered while booking. However, after the issue occurred, MyTransfers claimed that because the flight number had been provided, their system automatically tracked the actual landing time and applied a strict 60-minute waiting period from touchdown — regardless of the pickup timing we had entered. They further stated that unless passengers separately request a “special pickup time” or “buffer time,” the company will follow its internal interpretation instead. This distinction was never made sufficiently clear during the booking process. By the time we exited the airport, the driver had already left stating that “my time was up,” leaving us stranded with family, arranging alternate transport at additional expense, inconvenience and stress after a long international journey. What was most disappointing was not just the missed transfer, but the complete lack of flexibility afterward. Despite several polite exchanges and even suggesting an alternative airport pickup or drop during our vacation as a practical compromise, the company simply repeated its policies and refused any goodwill resolution. This review is not about irresponsibly missing a transfer. It is about warning travellers that even when you carefully plan and communicate realistic airport exit timings based on actual travel experience, the company may still apply internal policy interpretations that leave passengers without transport for reasons largely outside their control. I would strongly advise travellers to obtain very explicit written clarification regarding how MyTransfers interprets “pickup time,” “arrival time,” flight tracking and waiting windows before confirming any airport booking. Unfortunately, this became a stressful and disappointing start to our first visit to Greece.

Terrible. Took our money and did not provide a taxi at the time booked. Limp excuse, they came earlier and left us stranded. Rang the Spanish service centre they promised a taxi in two minutes but it never arrived in 30 minutes. Then said I would get no taxi and hung up. So very poor service centre too. Went with local taxi , no queue at 13:30, 44 Euro to city hotel. Why pay more than a local taxi for my experience?

My family and I took a trip mid April 2025. We used this company for our transfer from the airport to our hotel in the city. There was a marathon going on at the time so the driver needed to take a longer route. He asked officers blocking the roads and called his headquarters. Said it was too much of a detour and dropped us off in some random part of the city. About a 40min uphill walk to our hotel. Each of us had 2 luggage pieces… no type of compensation was offered. Please do not use this company for your transfers. The driver wasn’t polite or inviting either, even prior to noticing the road blockages. He road raged, honking and yelling out the window towards other drivers. Just save yourself the headache and impromptu gym sesh!

The driver was there on time to meet us. The minivan was fine. Just be prepared to walk 10 minutes with your luggage to the parking lot.

Great experience! My family and I were picked up promptly, customer service was great. We will use this every time we need transportation.

Great experience. Nice, informative, and attentive driver. There was a delay getting from my flight , through customs, and getting my phone to work. The driver made extra effortd to contact me and waited for us almost an hour. Smooth transaction despite delays beyond my control. Highly recommend!!

Desmond, our driver, sent us a message both introducing himself and telling us where to meet him. He delivered us quickly and safely to our destination. Thank you!

We were greeted by Alexander and he assisted us with our luggage and answered the initial questions we had. He wad very pleasant and talked to us about Athens and gave us some ideas of things to do.

Alex, our driver was excellent. He was on time with meeting us at the airport, and we did not wait. I would recommend anyone book transportation to and from the airport.

Great driver with a lot of patience driving me to my Athens destination. The driver was waiting for me at the airport and easy to find as he had my name and I found him straight away

No one showed up at the airport to pick us up. We tried to call and no one answered and we waited for 1.5 hour. We had to take a local taxi

It all started with the driver and the contact officer threatening to leave the airport upon our arrival, simply because of long lines at passport control—as if it were their first time meeting guests at Athens Airport. The system did not give us the option to indicate a later pick-up time; we only provided the flight number. It was therefore not our fault that the driver arrived too early. We were a group of ten, including three small children and two infants, and I received multiple messages warning that this would be considered a “no show” and that the driver would leave us stranded at Athens Airport after a night flight with children. Thankfully, my brother, who had arrived on a different flight, was already at the airport and managed to stop the driver from leaving. Even worse happened on our way back. On the day of our departure, they completely cancelled our pick-up, leaving ten people—including young children—stranded on an island with limited infrastructure. We had to arrange emergency transportation at double the price, and the stress of finding a vehicle last minute completely ruined the last day of our holiday. Not only will we never use their services again, but we are also seriously considering legal action.

Yiannis was wonderful. It was so nice seeing him waiting for us after a long 9 hour flight. He had a luggage cart, took care of loading it for us & had a nice clean car waiting to take us to the front door of our hotel.

Never showed up to pick us up! Driver said our trip was canceled!!! Called several times landed up taking the Metro

This was a great experience once I figured out the driver has to wait outside of baggage claim. He was very friendly and helpful. I had also recommended this service to a friend who was coming in later the same evening and he thanked us because it was so simple and cost effective.

Driver was very personable and the car was clean & comfortable. I called the driver after we picked up our bags, he met us within minutes.

Giulio was great! Very knowledgeable and had great tips for places to visit. He even came back before my wife realized she left her backpack in the van.

Our flight was delayed by 20 min. We arrived in Athens only to find out that our 1 suitcase did not make the flight! We were in communication with our driver (Angelos) and he patiently waited as we tried to find our bag and then file a lost luggage report. He was very kind and told us all about the sights to see in Athens as he drove us to our hotel.

Terrible. Didn’t show up for an airport transfer. Left myself, 2 babies, and my elderly father at the Athens Airport after 24 hours of travel. When I attempted to get help, I was told nothing could be done and my reservation was cancelled.

This was a great way to see the main sites of Athens ! Our host and driver Dimitri was amazing and very knowledgeable The lunch at Theodore’s was lovely and they were so welcoming! Would highly recommend

I used this company to transfer from Athens Airport to my hotel. As the plane was slightly delayed, the driver should have started the 60mins free time from when the plane landed. However, he left early and I had to urgently arrange alternative transport. Despite accurate evidence of landing times, phone calls and messages being provided to MyTransfers they would not provide a refund. Any information provided by the customer is countered with irrelevant and unreliable information......chosen by MyTransfers at their own will. Note that a Google review cannot be added........as they have no doubt switched this off !!! Please use any other company.

Scam! Liars. They say they waited and that you did not arrive. If your flight is delayed they will not adjust the pick up time so you will be left with no one to pick you up. Maybe if your flight arrives perfectly on time someone might be there

DO NOT USE THEM. I gave them all my contact and flight details. Theoretically, they monitor my arrival and they plan accordingly. However, no-one was there to pick us up and not even an email or call that there was no service provided. Filed a complaint through their email system and they just disregarded everything. They told me that it was a no show. I still cannot understand how I can make a plane go faster!!

The driver didn’t wait for me to get through passport control and baggage claim. Although the flight was on time and I paid in advance, Viator refused a refund. Somehow they made it my fault even though I was at the appointed meeting place as quickly as was physically possible.

Booked a transfer from Athens airport to hotel in Athens for a friend travelling solo. When she arrived, there was no one present with her name. After 40 minutes of searching and speaking with other drivers, she messaged me over WiFi because as a newly arriving tourist in a foreign country, she had no cell service. I immediately called their customer support but was put on hold for 20 minutes. After explaining the situation, they told me the one hour window for the waiting driver has passed and the driver has left the airport and would not come back to pick up the passenger. The only reason the one hour waiting time passed was because I was on hold for so long. And even when they told this to me it was only 8 minutes past the one hour period. Customer service refused to offer a refund or a complimentary return transfer. My Transfers is a total scam. Read the reviews from customers using this service in other countries - similar experience. Don't use their service.

Our driver was the best, grabbed our luggage and was easy to spot. Got us to our hotel and was very nice to talk with. Recommend them for any transfers.

Was delayed due to luggage being slow to arrive. Driver waited for us and we arrived smoothly to Airbnb

Our driver is very nice guy. He gave us lots of travel tips about Greece. We really appreciate his help.

Our flight was delayed but the pickup company made sure we were still taken care of and picked dup at the new time

No show. Left me at the airport at 245am and would not answer my calls or text which were both validated as delivered. Never book this transport unless you want to be faced with a 145€ one way bill.

Our Aegean Flight to Athens from Cairo was 90 minutes delayed. But if you travel by air it’s not unexpected. We departed at 8:25 instead of 7:05. I communicated via the Viator app that our flight was delayed and never got a response. Which surprised me so I texted my WhatsApp number to ensure the operator could reach out to us. Never heard anything. We landed at 11:30 pm or 23:30. Silly me I thought that the operater tracked our flight. Nope We were in the customs line when I had a chance to open the app and see the pick up instructions which said the driver would pick us up at the “arrivals hall by the Vodaphone booth and the driver would be holding a sign with our name”. Ok, I thought, that’s good. We got our bags and dutifully waited….no driver, no sign. I called the operator via WhatsApp and was told that they were sending a “yellow cab” for us and to exit Gate 2 and go to the middle island. Well, THAT was disappointing. Once outside it turned into a comedy of errors. The operator called me back and said he meant to tell us go to “gate 1”. So with three bags of luggage we trudge towards the right gate only to find out we had turned the wrong direction. I called back to confirm and was told to go to “Door 1”. Now I’m really confused and tired. It’s been almost 45 minutes since we got through customs and had our bags. Now, realize that being told a “yellow cab” is coming for you is the same as being in New York because EVERY cab is a yellow cab. I call the operator back and ask how will the cab know us in what can only be described as a sea of people? He texts me a picture of the tags as we walk towards Door 1. But then a second picture comes through with a different license plate. We finally connect with the cab and load in for the 45 min drive to the hotel. I would not recommend. In fact, treat this like Las Vegas, just get in line and grab a cab. There’s hundreds. And you won’t waste time and be frustrated.

They left without us and charged us!!! When we arrived, I texted the operator… I continued to update them that our bags were delayed… no response from them back. It took over an hr to get bags and clear customs. I called to ask where they were and was told he left!! They deal w intl flights all the time. They had my flight info… why didn’t they Chk? Would charge us 30eu to come back. Had to take a crappy taxi for another 50 euros. Not a great way to start a trip. I’ll be calling Amex to rectify this

Great service. We got a little late due to our luggage taking some time. When we came out the driver had a clear sign. He helped us in his car and drove us to the hotel. Wonderful professional driver took out all our anxiety for visiting Athens for the first time

The service was excellent. He (my apologies I forgot the drivers name) was very informative and informative. I was having a mini tour around the city

Dimetrius our driver was v kind. He gave us a lot of information on the area - things to do and see. He was v courteous and on time.