Giotto Hotel & Spa Assisi

Amazing views from both upstairs lounge and downstairs restaurant. Drinks were perfect and food was amazing. Having said all the positives, service was horrible! Waiter came once and knew we’re were not hotel guests and ignored us for next 1.5 hours. To get a vino refill, I had to flag down the uninterested assistant. We were dressed well, my mom is Genovese, so it’s not like you should/could discriminate. We watched Peppe the waiter fondle over every other guest but us. Requested check from assistant and after 20. Yes. 20 minutes we waited at the register. FINALLY Peppe had time to close out our 83Euro tab. Again… gorgeous views, amazing food. Unacceptable service.

We were happy to stay 1 week while visiting Assisi. It was convenient for walking all over. (We never used the spa, but heard it was very nice from someone who did)

A Flawless Stay with a Standout Bar Experience ​Our recent stay here was nothing short of spectacular. The property itself is stunning and maintains a perfect balance of elegance and comfort, but what truly elevated our experience was the exceptional service. ​The Highlights: ​The Atmosphere: Sophisticated, impeccably clean, and incredibly welcoming from the moment you walk through the doors. ​The Room: Spacious, quiet, and featured high-end amenities that made it hard to leave. ​Special Mention: The bar tender. ​The absolute highlight of our evenings was visiting the hotel bar. We were served by the bartender, who is a true asset to this establishment. It’s rare to find someone so genuinely authentic and kind. ​Not only does he craft a perfect cocktail, but he is super helpful with local recommendations and is great at conversing. He has a way of making you feel like a regular within minutes. It’s that level of person-centered service that turns a great hotel into a favorite one. ​The Verdict: ​If you’re staying here, do yourself a favor and stop by the bar to say hello to Pedro. We will definitely be back!

I must say, I really love the look and charm of this hotel. We stayed in a Junior Suite, which was quite spacious and lovely designed. The staff were also very helpful — especially when it came to arranging a taxi from the airport, where drivers are quite limited. Unfortunately, the reason for my low rating is the noise level. The rooms are not at all insulated from the outside sounds — it honestly feels as if cars are driving right past your window, and we were on the 6th floor. You can hear street traffic, people talking both inside and outside the hotel, and even carts being moved around. The church bells can also be heard, but I actually found those quite charming — they’re not the issue here. Because of the lack of soundproofing, we barely slept, which really impacted our stay. I’m not sure I would return, and next time I might choose a quieter countryside borgo or castle instead.