U Eat & Sleep Antwerp

Well, the A-days are long gone … supposed to be a small luxury boutique hotel … in reality the establishment lacks lots care and cleanliness. Our room was awfully dusty, the shower handle full of limescale, walls all banged and chipped, and simply dirty. As a result the price seems outrageous given that the place is closer to a roadside motel than to a “luxury” one …. Last … please remember to refresh the water of the flower vases at the entrance and at the restaurant. You could almost see polliwogs swim around in there.

Exceptional experience at U Eat & Sleep Antwerp. Everything was at a very high level from start to finish. The food at the restaurant was perfect, fresh, well-prepared, and full of flavor. You can clearly see quality and attention to detail in every dish. The staff working behind the scenes also deserve recognition for their professionalism and efficiency. However, what truly stands out is the reception. A special mention goes to the young woman from Lithuania at the reception. I don’t remember her name, but she is the soul of the hotel. Extremely professional, welcoming, and always ready to help with a positive attitude. She keeps everything running smoothly and elevates the entire experience. Service like this is rare. Highly recommended. I will definitely come back.

We were really looking forward to visiting U Eat & Sleep in Antwerp, but unfortunately our experience was extremely disappointing. From the very beginning, the manager — who was also acting as the waiter — gave us a cold and unfriendly welcome. When taking our order, we chose one entrecôte and two fillets, all requested well done. He repeatedly questioned our choice, insisting on “medium?” despite our clear explanation. When the dishes arrived, they were not served at the same time. The entrecôte was rare, one fillet was well done, and the other was medium rare. We therefore asked for the entrecôte to be cooked more (well done). This request triggered an unpleasant reaction: the manager started complaining and said the meat would become “like chewing gum,” using an inappropriate tone. When we also asked for the fillet to be cooked again, he became even more irritated and started raising his voice. After a second attempt, the entrecôte was still only medium rare. When we calmly asked why he was shouting, he began shouting again and made racist remarks, which is completely unacceptable. This kind of behavior seriously damages the image and values usually associated with the Michelin Guide. A major disappointment, both in terms of service and basic respect toward customers

Very disappointing experience. We had a misunderstanding about how the meat was cooked, which can happen in any restaurant. Unfortunately, instead of handling the situation professionally, the manager/waiter was extremely rude and dismissive toward us. There was no attempt to listen, explain calmly, or find a solution. Good service is about communication and respect, especially when an issue arises. Sadly, that was completely missing here. The attitude we received ruined the entire experience, regardless of the food itself. I would not recommend this place based on how customers are treated when something goes wrong. PS: this meat is supposed to be well done lol !