Please indicate the exact address of the parking. When you drive several hours to arrive at night and you turn around the neighborhood without finding any clear and visible sign that indicates the entrance of the parking and you have no info in the check in confirmation or hotel website it is annoying. We also paid twice the parking night, once at the hotel and then a second time to get out because it seems the staff failed to register our car plate… really disappointing.
I always stay here when I come to Antwerp for work. It’s right by the train station. They have a bridge that connects which is so convenient. It’s not in the center of town but easy to get into it with this location. The staff is wonderful. Gym is awesome. The food at their restaurant is good as well. Very nice and clean!!
The stay was ok + Hotel is in good location. Quite near to major tourist attractions. Night car parking is free. - Staff and breakfast need significant improvement.
A great place to stay. As soon as you enter the hotel the staff are welcomig, friendly and very helpful. Everywhere is clean and well presented. The rooms are well laid out, comfortable beds, large bathroom and well stocked with all the essentials you could need. Breakfast and evening dinner are lovely, with an excellent selection, plus catering for all food requirements. The hotel is ideally situated from Antwerp and has the train station within a few minutes walk. Plus there is a bike park opposite, bus and tram stops near by. I would definately recommend this hotel.
features that appeared to be included at the time of booking were not actually provided, which I only realised after check-in. The most important issue is heating. As someone who values comfort—especially in winter—that was a key reason I chose this hotel. I travel frequently and have stayed in many hotels across different countries, but this is the first time I’ve experienced such a situation. The corridor is noticeably warmer than my room. I later learned that the air-conditioning/heating system is centrally locked, meaning guests cannot control the temperature in their own rooms or turn off/on. I was informed by reception that whenever I feel cold, I must call them so they can manually adjust it and turn on the air conditioning system. In other words, if the room becomes cold during the day or night, the only option is to contact reception and wait—otherwise, you are expected to tolerate the cold. This raises a simple but important question for management: On what basis can terms and conditions be changed while the price remains the same? Any cost-saving or operational decisions that directly affect guest comfort should be transparent and subject to customer acceptance. So think twice!
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