Nice hotel in a very convenient location. Could use a little bit of love, some paint flaking around windowsills etc. The pool and gym area are lovely, and the view of the station is gorgeous. I wasn't too impressed with the breakfast, definately not worth the €29. Also, the walls are paper thin, while the street noise was limited I was woken two nights by hallway noise, and could hear someone's TV from the shower! Not a bad stay at all, but the price is very high.
Booked directly through the Radisson website. At no point during booking was I offered a choice between a king bed and twin beds — I checked, and the option was not presented. I received a twin room. When I checked the site again today, the bed type selection was visible. On arrival I raised this at reception. The first employee didn't know how to handle it and directed me to a colleague at another desk. Nobody announced this to the queue, so from the outside it looked like I had cut in line, and another guest confronted me about it. Standing there being told off for something the staff had caused was humiliating, and it was entirely avoidable — one sentence from the employee ("I'm passing this guest to my colleague") would have prevented it. The response I got was that bed type is assigned at random when not selected, and that I should have paid extra to choose a room. Charging a supplement to fix a choice I was never offered is not a solution. The hotel did offer to convert the beds with a double duvet, which I appreciated. But no acknowledgement was made of the booking issue or the way it was handled at the desk. The room was fine. The service recovery was not. For a brand that advertises a 100% Guest Satisfaction Guarantee, being told the problem was mine to solve is a poor showing.
Have stayed at this hotel a few times in the past and always have a nice experience here. I was lucky enough to receive a room upgrade aswell which is always nice too. Staff are friendly, room was clean and had a great view. Air con was great during the hot weather but it was a little noisy at times and made it hard to sleep. Unfortunately the fridge wasn’t working in the room but I wasn’t expecting there to be a fridge in the room anyways. The coffee machine did not work for me properly either. None of the Engish speaking channels were working and neither was the casting option on the tv which is disappointing as I usually like to wind down after a busy day with some tv but it wasn’t the end of the world. The surrounding area of the hotel feels a little sketchy at times and a littler dirty but that’s outside of the hotels control. Will be back next time I visit Antwerp!
Very nice hotel close to many transportation options, such as the metro and central train station. Lots of food options nearby within walking distance. Clean rooms, good room service, and friendly staff. Sound can come in easily street below unfortunately.
Almost a 5 star Review Location was perfect with both central station and metro connection very close Even though there was a lot of activity outside the hotel we didn't get much noise We did wait a log time for check in tho Wich was to be expected since there was a concert Wich we attended. The swimming pool wasn't to big but large enough to do a few laps sauna was nice as well, gym looked very well equipped tho I didn't use it. The breakfast was good lots of different options ranging from bread yogurt, oats sweets and everything In between there also was a bottle of champagne if you like to get some morning mimosas The room was nice and spacious with a great view, only issue I had was that the grout and sealing edges in the bathroom were a bit dirty if they fix this it's gonna be 5 stars Eazy
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email