Premier Suites Plus Antwerp

The hotel Wi-Fi blocks access to websites hosted in China through its geolocation settings. Instead of loading the page, I received a firewall message saying that the connection was denied because China was a blocked country. This restriction was not disclosed in advance and is ridiculous. The room was also poorly maintained. Several small items were broken, including the toilet-paper holder, the door sign and a drawer in the fridge. Although each problem may seem minor, together they gave the impression that the room had not been properly inspected or maintained. Reliable internet access and basic room maintenance should be standard in any hotel. Overall, this was a very disappointing experience.

Nice room. But service doesn't make sense. If you are staying less than a week then you get no service. No changing toiletries, restocking coffee, or making bed. I booked a hotel style room with no kitchen yet there was no bed making and when I asked they said I need to pay 25 euro more. I understand they designed it as apartment service but it works against short term guest.

Great little hotel! The layout is unique with the reception on the 7th floor which made for a great atmosphere during coffee and breakfast. The staff were very welcoming. On our checkout day we left a bag of chocolates in the room as we were in a rush. The gentlemen at the front desk got them from the room and met me at the first floor so I could get back to my train quickly. Great customer service and I would stay here again.

Very disappointing stay at Premier Suites Plus Antwerp. We arrived on time, but our rooms were not ready for nearly two hours, leaving our family and many other guests waiting with little information or assistance. What made the experience worse was the attitude of the receptionist, Tiana, who was rude, dismissive, and unhelpful not only to us but also to several other guests. Customer service was far below what we would expect from a hotel. There were also serious security and management concerns during our stay. On multiple occasions, hotel staff knocked on our door and called us to check whether the room was occupied because, according to their system, it was showing as available. This was both unsettling and unacceptable, as it raised concerns about the accuracy of their booking records and guest privacy. While the rooms look modern in photos, there is no air conditioning, which made the stay uncomfortable. The bathroom layout is poorly designed, and the overall cleanliness of the room did not meet acceptable standards. Unfortunately, this was a very frustrating experience from start to finish. We would not recommend this property to others and will not be returning.