Sofitel Legend The Grand Amsterdam

We were super happy with our stay at Sofitel Legend The Grand Amsterdam. Nico handled our check-in and was absolutely wonderful. He kindly upgraded us to one of the newly renovated rooms, which was such a lovely surprise and made our stay even more special. The room was beautiful and comfortable, and the breakfast was amazing too and we really enjoyed it. Overall, we had a wonderful experience and felt very well looked after. Thank you to Nico and the entire team for making our stay so memorable! ❤️

It started at check-in: not a single member of staff helped with the luggage, and a woman was left dragging heavy suitcases through the hotel alone. That set the tone for everything that followed. Our suite’s bathroom reeked of sewage and faeces. Yes, in a so-called luxury hotel. We complained repeatedly, and the staff simply could not be bothered to fix it. We spent our entire stay breathing in that stench because management chose to ignore us. The bathtub was filthy on arrival - covered in dried dirt and full of someone else’s hair. It clearly had not been cleaned after the previous guest. This is not a minor slip; it is a basic hygiene failure. The service was just as incompetent. Room service repeatedly delivered the wrong orders. We were charged for water the hotel is supposed to provide free of charge - water they kept “forgetting” to deliver, yet somehow never forgot to bill. This is not a five-star hotel. It is a poorly run property hiding behind a rating it does not deserve. We are deeply disappointed and will not be returning. Save your money and book elsewhere.

Everything was perfect. Especially the very attentive gentle staff made my stay. Litteraly everyone was kind and caring from the reception, staff at the breakfast to the housekeeping staff. Nice decorated and comfortable rooms. The breafast was very good. Great selection at the buffet also a menu from which you can choose some hot or sweet options. The hotel is also situated in a historic building which is very nice and well situated in the city centre. Everything is at walking distance. Only thing I have to remark. Superior Room 123 with view on 'de gracht': sometimes very noisy or drunk people who pass on the street that can be annoying during the night. This was by far the best Sofitel stay I had in Europe and that's mostly thanks to the very professional and attentive staff.

After a poor hotel experience at another big chain on this trip, staying at Sofitel Legend The Grand Amsterdam was a reminder of what true hospitality should feel like. From the moment we arrived, welcome bubbles set the tone though the upgrade we selected took over an hour to prepare, they settled us in with another drink and we waited at the lobby. A special thank you to Caitlin from the butler team, who consistently went above and beyond throughout our stay. Nothing seemed too much trouble. Our daughter absolutely loved returning to a beautifully prepared room and the baths thoughtfully drawn for her after long days of sightseeing. Even a simple request to receive an Uber Eats delivery after we were exhausted from holiday dining was handled without the slightest raised eyebrow. She’s warm and personable, a hospitality natural. Also deserving of praise was Niels at Concierge. On a casual mention while we were heading out one morning that we would love to dine at Ottolenghi, he somehow managed to secure a reservation that seemed impossible to obtain. On the same day, within 3 hours! It was one of those moments that reminded us what a great concierge does: they make things happen, often as if by magic. The hotel itself is beautiful, comfortable and perfectly located, but what truly stood out was the people. Warm, professional and genuinely caring service made us feel like valued guests rather than room numbers. Suite was well proportioned though no sound system was a surprise. Also, maintenance could be improved - set for 2 when there were 3 of us, dusty corners, malfunctioning bathtub (which the capable Caitlin sorted), shower stopper not replaced, shower door that constantly left a wet floor etc but otherwise lovely stay. A wonderful stay and a hotel we would happily return to.