Availability
Description
Monument Hotel is located in Zaandam, 8.1 miles from Amsterdam Central Station and 8.4 miles from Anne Frank House. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Guests can enjoy Dutch dishes at the restaurant or have a drink at the bar. At the hotel, rooms include a desk. The rooms in Monument Hotel are equipped with a flat-screen TV and free toiletries. The accommodation offers an a la carte or continental breakfast. A'DAM Lookout is 8.8 miles from Monument Hotel, while Rembrandt House is 10 miles from the property. Schiphol Airport is 15 miles away.
Facilities
Air condition
Restaurant
Non-smoking rooms
Lounge/Bar
Room Service
Balcony/Terrace
Internet Access - Free Public Access
Family Rooms
Contactless check-in and check-out are available
Reviews
Nice hotel overall, but very disappointing experience for a 4-star, especially as we booked one of the most expensive rooms (suite).
Location is quite far from Amsterdam (10–15 min walk to the station), which wouldn’t be an issue if the service was good.
Room was not properly cleaned despite requests, several issues were never fixed, and we even found our door left open after housekeeping, which is unacceptable.
Also sent a complaint email weeks ago and never received any response.
Does not match 4-star standards
Do not ever book this hotel over their website; information listed in the booking procedure is all wrong and also they have no real refundable option even it is listed so as they are not sending the same amount you pay during the booking.
I've booked a quadriple room with fully refundable option over hotel's website. During the booking website listed a seperate price for city/tourist tax and wrote it's included in the total price. I've also selected 3 x breakfast option as we are 2 adult and 1 kid and the max choise of breakfast on the website was 4 nothing more.
After the payment with credit card, I received a mail from an external payment platform with my reservation details. I sent the mail to hotel to get a confirmation from them. The hotel relied me that city/tourist tax is not included in the price and I have to pay 67,50 EUR more and also the 3 x breakfast option is a breakfast for 3 person for 1 day. They also required 69 EUR for extra 2 days breakfast.
After that reply I've decided to cancel my reservation. Hotel told me they cancelled my reservation and I've got a mail from the same external payment platform that my reservation was cancelled.
I waited for a few days to see a refund to my credit card. After that I've contacted the hotel over mail, phone and whatsapp. They told me they cannot refund to credit card they will proceed the refund over bank account. I sent them my bank account details and a few days later I got refund on my bank account but it was 40 EUR less then I paid with my card.
Since than I wrote both to hotel and to support which they forwarded me but I did not get any feedback.
I stayed at this hotel for 5 days and was very dissatisfied with the service. During these four days, my room was never cleaned. I requested clean towels several times and only received one on the last day. There were no slippers in the room, and even after multiple requests, I was told they had run out. Additionally, the toothpaste, shampoo, and conditioner were only provided once and never replenished.
Terrible hotel. Firstly, no one works at the desk full time so you'll have to ring multiple times and wait 10-20m if you need anything from reception.
Air conditioning was broken in the room (it was 93 F), said they'd send someone up who took one look, said he'd be back, and then never showed up again. Asked again the second night, said they'd send someone up, no one came after 2 hours so I left and went to another hotel.
Rooms are ok but small, the showers are entirely clear glass boxes for some reason.
The noise from the clubs below is insane, save yourself the trouble and book a different hotel if you value actually sleeping.
I will say the customer service here was horrible! Upon getting there the uber driver didn’t know where the actual hotel was. I called over 5 times. NO answer. When we got to the hotel we noticed there was no one at the reception desk. There is a restaurant attached to the hotel which the food is 10/10, I bring this up to say, the receptionist works at the restaurant. Therefore the focus is the restaurant and not the service for the hotel. We arrived and asked for an early check in because our friends had just did an early check in there. The receptionist told us it is not possible to check in early. When I mentioned my friends had just did it, she said they didn’t. I then gave her their room number and name, which then she allowed us to check in early. When we entered the room, it was 90 degrees. Upon asking house keeping to help adjust it, we were told by both house keeping and the receptionist (that we had to go to the restaurant to find) there is no air. During the days our room was unbearably hot. As the night cooled our room became cooler. We liked the esthetics of the room but the service was piss poor. I asked the receptionist for a manager and she told me to email her and she will respond in a few days, as she was home on vacation and she was the only employee. Hated the service here. I would take a hotel with good service and air conditioning over a pretty hotel.
