Hyatt Regency Amsterdam

My experience with this five-star hotel has been extremely disappointing. I left behind a personal item in my room that is essential to my daily life. Although the hotel initially confirmed that they had found it, the way they handled the situation afterwards was appalling. When I asked them to ship it to my home address, they quoted an exorbitant delivery fee, making me feel as though they were trying to take advantage of the situation. When I looked for a more affordable alternative and suggested using another courier company, they suddenly told me they no longer had the item. It is, to say the least, very suspicious that they claimed the item was no longer available immediately after I proposed a cheaper shipping option. For a hotel of this standard, the bare minimum I would expect is transparency, professionalism, and a genuine willingness to help guests recover their belongings. Handling lost property and providing proper customer service afterwards are also part of the guest experience. A five-star hotel should demonstrate its standards not only during a guest’s stay, but also when a problem arises. Unfortunately, this experience has completely tarnished my impression of the establishment. A huge disappointment and a level of service that I consider completely unacceptable for a five-star hotel. Based on my experience, I would not recommend this establishment.

I am extremely disappointed with the lack of professionalism and customer service at this hotel. I am absolutely certain that I left a personal belonging in my room, and I contacted the hotel just one day after checking out. The hotel informed me that they had found my item and even provided me with the shipping costs and details to arrange its return. I have all the emails confirming this. However, several days later, they completely changed their story and told me something entirely different, without providing a reasonable explanation. This is absolutely unacceptable, especially from a five-star hotel, where guests expect honesty, professionalism, and a high standard of service. What is most frustrating is not only the situation itself, but the contradictory information and the complete lack of accountability. I trusted this hotel to handle the situation professionally, and instead I have been left with no item, no clear explanation, and no solution. A five-star rating should reflect five-star service, even after a guest has checked out. Unfortunately, that has not been my experience. I would strongly reconsider staying at this hotel again.

I highly recommend Hyatt Regency Amsterdam. It's a beautiful, calm, peaceful hotel in a fantastic location. The staff are so wonderful and made us feel welcome, especially Issam and Samika, but all staff we encountered were amazing. We loved eating at the restaurant Mama Makan too.

Wow! Probably the best customer service I have ever come across in a hotel when travelling. I would especially like to say thank you to Rebecca for her impeccable breakfast service, Issam for his diligence and helpful when checking me in and my lunch service. Service makes a stay and this hotel is a shining example that all hotels should follow. On top of the great service, the rooms are spotless, the food delicious, the beds really comfy and the ambiance of the hotel was calm and spa like. Thank you everyone! Super job. I loved my stay. Jen xx (I struggle with being away from home and for the first time in years I really enjoyed my hotel stay)