Hotel Pontsteiger

So glad I took a chance and ignored the mixed reviews. I went for one of the suites, was blown away - one of my favourite ever rooms with an amazing view. I had three baths in an 15 hour period! The price was unbelievable. Only point to note is that there isn't a great breakfast offering, but a fab spot nearby called Vessel that offers a great buffet.

The rooms are modern, beautifully designed and comfortable. My room was at the water - terrific view! BUT with that comes lots of noise from the river taxis that run from 6am to past midnight. The walls are thin too - I heard my neighbour snore all night. A real shame fir such a new hotel - if they had invested in noise insulation they'd have the perfect hotel.

The room we got (which was not cheap at all) had a very misleading description and it was awful from many perspectives. First there were no windows at all which was not mentioned explicitly in the room description (deceiving people with pictures of the other areas of the hotel with a great view), there were no walls in the room, only huge glass panels towards the corridors of the hotel, where people are walking!! People that had a direct view in your room. You could close the curtains but that of course made immediately (the without windows) room being sad and clostophobic. The size of the room was extremely small, only the bed fit in there and barely a small table. Terrible.

Unfortunately, my stay left a very negative impression. When we checked in, the room was in a terrible condition — there were a lot of black hairs on the floor in the shower, which clearly shows that the room had not been properly cleaned before our arrival. I went to the reception to address the issue, but I was told that the only thing they could do was send someone to clean the room, and they were not willing to change it. This raises a question: why should I, after a long and exhausting journey, have to wait for a room to be cleaned when it should have been ready before my arrival? When the cleaning staff finally came, instead of apologizing, I was told: “What is my problem?” I find this kind of attitude towards guests completely unacceptable. My main problem is that I chose to stay at this hotel. The service and level of customer care are very disappointing.