We arrived at the hotel earlier in the day and were greeted with such a warm welcome by Libertad. She made us feel at home from the moment we walked through the door. Although our room wasn’t ready yet, she kindly assisted us with the check-in process and arranged for our luggage to be safely stored so we could start exploring the city without any hassle. Libertad was incredibly friendly, professional, and knowledgeable. She took the time to provide us with helpful travel tips, directions, and recommendations for getting around. Her outstanding customer service and attention to detail truly set the tone for our stay. It’s rare to meet someone who goes above and beyond to make guests feel so welcome and cared for. Thank you, Libertad, for making such a wonderful first impression—we truly appreciate your kindness and exceptional hospitality. You are a real asset to the hotel!
Holiday Inn Amsterdam - Arena Towers, An Ihg Hotel
Address: Hoogoorddreef, 66aAvailability
Description
Facilities
Reviews
I recommend you seek help to Lebertad. She is very smart, she has great customer service. She is very helpful when needs. We forgot some dental items and she was happy to help us. We are thankful for her, She even helped us get to our tourist destination.
We had a wonderful stay at this hotel from start to finish. Everything was clean, comfortable, and the atmosphere was very welcoming. A special thank you to Hkem and Bless, who made our stay even more memorable. They provided exceptional service at the bar and took the time to have a genuine conversation with us. Their kindness, warmth, and professionalism truly stood out and left a lasting impression on us. It’s people like them who turn a great hotel into an unforgettable experience. Thank you for your hospitality we would gladly come back!
I would like to commend the staff member Simone working at the bar. He is friendly, attentive, and professional while serving drinks and snacks. He ensured orders is handled efficiently, maintained a welcoming atmosphere, and provided excellent customer service throughout the experience. His positive attitude and attention to detail greatly enhanced my visit
Extremely disappointed. I went here for a concert, and it cost me €276. When I came in the room, I wanted to use the AC because it was quite hot. But as you can see in the picture, the AC did not work. It has been stuck on 52% so I walked to the reception and explained the situation. She said a mechanic would check it out, but the mechanic never came. It was very hot to sleep in, I was very uncomfortable. I brought beverages for the refrigerator, only to find out they forgot to place the refrigerator?? I was here last week and they did have a refrigerator. But now they didn't? This room truly felt like it was still under construction. The outlets were crooked, the curtain was awkward to close. I had to stuff it behind the wall, so the construction workers would be able to watch me sleep! And it was annoying, bc the sunlight wasn't being blocked. Then I wanted to use the light by the bed, but that was broken. I've never been so disappointed by a hotel stay before. I'm truly disappointed by the service. If there's a problem, that's fine. But if you say you're gonna fix it, and then not fix it, that's not okay. This is a massive waste of money and I will never come here again. Big scam
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