Grand Hotel Amrath Amsterdam

⭐ 1 Star — Horrific Experience at a Supposed Five-Star Hotel! We stayed at the Grand Hotel Amrâth Amsterdam through Regent Seven Seas Cruises, and our experience was absolutely unacceptable for a hotel claiming to offer five-star luxury. The conditions were appalling: mold in the bathroom, stained carpets, a filthy bathroom door, and a pilled mattress without even a mattress protector. We also experienced significant noise disturbances from both inside and outside the hotel. To make matters worse, the hotel’s key system was malfunctioning, and our initial room was dark and dungeon-like. We were not alone. At least 20 other Regent passengers complained to both hotel and Regent management. The ONLY person who genuinely understood our situation and demonstrated concern was Guest Services Manager Fezzayah. She deserves recognition for her professionalism, empathy, and willingness to listen. Unfortunately, the same cannot be said for senior management. What makes this even more disturbing is that the General Manager personally inspected our room (Room 120) and acknowledged the unacceptable conditions in writing. Here is an excerpt from his email: “I have just inspected Room 120 myself, and it is true that there are two areas of discoloration on the carpet. For hygiene reasons, the carpeting in our rooms is shampooed several times a year. However, some stains simply cannot be removed, even with professional cleaning. The presence of mold on the shower sealant and near the shower door is indeed unacceptable. The same applies to the missing mattress cover; the mattress should have been fitted with one.” Despite this written acknowledgment of the hotel’s failures, senior management offered only a 20% refund, which is completely unacceptable given our experience at a supposedly five-star property. An alternative room wasn’t even offered until 4 PM on our final evening! This was an opportunity to turn lemons into lemonade, demonstrate accountability, and restore guest confidence. Instead, management chose to handle the situation poorly and ultimately declared the matter closed. We travel extensively and know what five-star hospitality should look like. The most disappointing part wasn’t just the unacceptable room conditions, but management’s failure to make things right, even after admitting the problems existed. We absolutely DO NOT recommend the Grand Hotel Amrâth Amsterdam. Save your money and stay elsewhere! I tried to post photos to show the issues but there’s no where to add them.

The hotel was a wonderful start to our Europe holiday. We stayed two nights, in two canal side rooms. My daughter uses a wheelchair and the hotel gave us ground floor rooms right next to reception and the restaurant, which was perfect. The rooms had great air conditioning and were beautifully clean. We appreciated the free drink at the bar for not asking for clean towels everyday- this was a nice gesture. The breakfast was delicious and there was a great choice- my 14 year olds were happy, as were we! The location is great- close to the train station so easy to hop on a tram, and not too noisy at night. I wanted to find a nice hotel to start off our trip, where it would be easy for my daughter and relaxing for us all- this was outstanding!

It is an ancient building with historical significance. But maybe not good for living inside. Overall is out dated furniture and interior. Pros 1. My room 326 has beautiful river views. 2. The staff is very friendly, everyone does. 3. The mini bar is free and replenished daily. 4. The coffee in breakfast is really nice. 5. The bed is good for sleeping. 6. Good insulation of sound, I almost hear nothing about people walking or talking in my adjacent room. 7. 5 min walk from Amsterdam central. Cons 1. The air conditioning is cold and even with the control panel, the temperature can’t turn up. I complained to the front desk and I have a heater in my room….which is ok at least a solution. 2. The shower head is leaking and the water pressure is low. After complaining to the front desk, it is not improved. 3. The socket for power is not sufficient, that have only located in the TV area, no socket near the bed. 4. The sauna area is small and there is no staff there. 5. The breakfast doesn’t have much choice, they has egg dish which is made by order. Not the variety I would expect for a 5 star hotel. 6. WiFi is unstable, I would use my cellular data instead… For the people enjoying living in an ancient house will love the hotel. But for me I prioritized hotel amenities like WiFi and water pressure and power outlets and renovated interior.

I had a lot of little communication issues at this hotel with my group in organising group arrivals & departures. Not the type & level of service i had expected from a 5 star hotel. The hotel architecture is absolutely fantastic & quirky but there seem to be a lot of issues with the hotel, or atleast that was my experience. Jeremy - the duty manager listened to my grievances patiently & offered something as an apology. Having said all of this, two staff in particular, Marcos and Dale turn this not so good experience around completely! They were both very personable and kind. Always smiling with good energy. The level of professionalism, customer service, positive attitude & willingness to help were all oozing out of their personalities. The reason I gave 4 star to the rating is due to the multiple issues I have had and I would have probably gone for 3 but its these two individuals raised it to 4 as if I were to rate Marcos and Dale individually, I would give them both 6 stars out of 5. These are the kind of people you want to keep and give raises ti them in their roles and responsibilities because they have the absolute perfect attitude of hospitality! Thanks very much to both!