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Description
De Jonker Urban Suites is a self-service property, without on-site staff, offering rooms in a monumental building in Amsterdam East, facing Artis Zoo. Guests can check-in via a personal digital key they receive prior to arrival. The vibrant city center of Amsterdam can be discovered on foot. Featuring modern style with a classic touch, the property offers 15 air-conditioned rooms including a TV. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room and every rooms comes with private bathroom. For your comfort, bathrobes and free toiletries are offered. Upcoming "Oost" is popular for its concept stores, cafes and greenery. Carre Theater and Dutch National Opera & Ballet are 1969 feet from the property, while Rembrandtplein is 0.7 mi away. The nearest airport is Schiphol Airport, 7 mi from De Jonker Urban Suites.
Reviews
Only stay here if you want to spend 2 hours of your day trying to find another hotel room because they don’t have any staff and their online check in doesn’t work. Two other couples were stood outside the hotel not being able to check in and spent an hour and a half trying to get hold of anyone. No avail. Ended up getting a refund and heading next door to the Leonardo, much nicer, cheaper and actually have staff if anything goes wrong. If you’re about to book, just don’t - look next door. Still haven’t got hold of them 3 hours later..
DO NOT STAY IF YOU VALUE SAFETY AND CLEANLINESS
Stayed for a few nights in Jan 2026. Have stayed here many time previously approx 9 in the last 9 years. Recently the place has been sold by Vondel to a consortium of entrepreneurs in the hospitality industry. Standards have fallen considerably.
Nearly every part of my room had issues (i was in room 11 i believe)
-- MENSTRUAL BLOOD left on toilet seat
-dust and dirt pretty much everywhere and
- thermostat completely broken (it was winter so very cold and the room is very poorly insulated)
- sofa also broken all slats either removed,broken or missing making it practically useless
lots of hair all over the room
-someone’s socks left on the sofa
-TV broken in bedroom
-Not to mention the countless stains on the carpet or dents in the wall or flaking paint or lose fixtures from years of neglect
Massive safety issues also presented themselves during my stay.
- At some point the property made the switch to a digital door key that would would open the door at the press of a button (previously they used QR code scanner) which is convenient until you realise that the people in rooms nearby are also able to open your door if the signal gets confused.
-Main door to property doesn’t close properly meaning rooms are left somewhat vulnerable especially those on the ground floor
Communication issues
- the property uses a WhatsApp messaging system to communicate with guests as there are NO STAFF ONSITE. issues reported through the messaging were responded to with promises that someone would come to fix them the next day. This never happened. Instead it wiuld send you a message 12+ hours later saying the issues had been unable to be sent through to front desk team
- no responses from reception email. You can also email reception but don’t bother if you want a response. I filed my complaint over two months ago and had to call multiple times to even get a response.
If I could give it 0 stars I would. NOT WORTH THE MONEY.
The hotel could be very nice because of the location and the style, but there are a few problems:
- They don't reply to the email.
- They don't reply to the doorbell if you have an issue with the check-in.
- There is not enough light in the bathroom to trim your beard.
- Some small stuff in the room was broken.
I had a really disappointing experience with this hotel. I specifically requested a baby crib twice before arrival and was assured it would be ready in the room. When we got there, there was a crib—but no mattress. The crib literally had a metal bar at the bottom, making it completely unsafe and unusable for a baby to sleep in.
I reached out to the hotel multiple times for help, but only received automated responses saying they would notify the hotel. No one ever followed up or fixed the issue.
Because of this, we had no safe place for our baby to sleep and were forced to leave and find another hotel at the last minute. It’s now been 6 days, and I still haven’t heard a single response from anyone.
This level of service is unacceptable, especially when traveling with a baby. I would not recommend staying here.
On the positive side, the location is great and very convenient for exploring the city.
The property operates with self check-in, which we later noticed is mentioned on the website. That’s absolutely fine in principle, but in our case it didn’t go smoothly. When we arrived, we were told to leave our luggage in a room and come back later. However, when we returned, someone else was already staying in the room assigned to us, while our actual room was occupied. This created a confusing and stressful situation that we had to resolve ourselves by switching rooms.
Unfortunately, the condition of the room did not meet expectations. It was quite dusty, the AC unit was very dirty which caused discomfort and coughing, and the shower had visible mold. Several things were also broken or poorly maintained, including the door handles, the lock, and a bedside lamp.
Another issue was the temperature in the room it was very warm even in March, which made it uncomfortable to sleep. Better ventilation or temperature control would really improve the experience, especially in warmer months.
Overall, while the location is a strong point, the experience did not match the price, and there is clear room for improvement.
