Citizenm Amstel Amsterdam

As a Marriott Bonvoy Platinum member, this is by far the worst Bonvoy property I have ever stayed at. I genuinely don't understand why the reviews are so positive. During the summer, rates exceed €350 per night, yet there are far better alternatives available. The rooms are exceptionally small, and the service was disappointing. For example, I simply asked to briefly compare the available room options before deciding which one to stay in, but the request was refused. For a hotel at this price point (Summer season), I expected a much more customer-focused approach.

EXCELLENT location at the airport for convenience but BEWARE - TINY rooms even by European standards. The hallway looked like a prison w/the doors so close together! There is absolutely NO privacy and NO place to put down and open up luggage. This is fine for 1 person, but near impossible for 2. The shower and toilet have clear pods and the only thing between those and the bed is a thin, see thru curtain. We had to go to the lobby to use the toilet! And, the hotel is trying to be super hi tech by iPads only for check in and one in the room to control the lights/temp/TV. This is fine, but there's no control over lighting meaning if one person is getting ready and the other is sleeping. Mgmt needs to rethink this - why can't there be a thick, opaque curtain to really hide the bed from the other area and that would also help with sounds/smells? Why can't the pods be frosted? Why not remove the desk so there's an area for luggage? Again, it's a 3min walk from the airport, so out of necessity, they are convenient and can command high rates. However, even for one night, it was super inconvenient for 2 people. (tried to include photos, but Google is not allowing me)

I do a lot of business travel and this is the best hotel Experience I’ve had this year. The staff are amazing. They go above and beyond with every little request or order. The rooms are excellent, tech is great, water pressure, lighting etc etc The location is fabulous! Metro, tram, walking… it’s perfect. Thank you CitizenM - we will be back soon!

I had a fantastic stay at citizenM Amsterdam Amstel. The hotel was modern, comfortable, and the service was excellent throughout my visit. A special shoutout to Dennis, who went above and beyond to make my stay memorable. He was incredibly helpful, friendly, and genuinely cared about making sure I had a great experience. The breakfast and coffee was excellent every morning. Whenever I needed anything, the staff responded quickly and professionally. I also loved having access to the ironing room on my floor—it was a thoughtful amenity that made my business travel much more convenient. Overall, this was one of the best hotel experiences I’ve had in Amsterdam. Thanks to Dennis and the entire citizenM team for making my stay so enjoyable. I’ll definitely be back.