Four Seasons Hotel Alexandria At San Stefano

This was truly one of the best experiences I’ve ever had. From the very first moment, I felt genuinely welcomed and cared for. A very special thank you to Mr. Ahmed Bastawy, who leads the beach team with outstanding professionalism. His attention to detail and dedication made a remarkable difference throughout our experience. A heartfelt thank you to Hesham, who went above and beyond to make us feel comfortable. Before we even had to ask, he already knew our preferences and always made sure everything was exactly the way we liked it. That level of personalized service is truly exceptional. I would also like to thank Nada for her warm and welcoming smile, and Mariam and Ola for being so friendly and constantly checking on us to make sure we were enjoying every moment. A big thank you as well to the F&B team, especially Ahmed Khaled and Bassant. Their kindness, professionalism, prompt service, and attention to every detail made every dining experience enjoyable. Finally, my deepest appreciation goes to Mostafa and Ziad. Their hospitality was outstanding, and their positive attitude never faded despite working long hours under the hot sun. They always served guests with genuine smiles and incredible dedication. They are a true credit to the hotel, and the level of service they provide is something to be proud of. Thank you to everyone who made this experience so unforgettable. It wasn’t just a visit—it was an experience filled with genuine hospitality, care, and memories that will stay with us for a long time. I can’t wait to come back! Love u All 🩷

A Disappointing Experience at Four Seasons Hotel Alexandria – Far Below the Four Seasons Standard It is never easy to write a negative review about a place that once created wonderful memories. Last year, I stayed at Four Seasons Hotel Alexandria for fifteen days, and it was an exceptional experience. That wonderful stay was the reason I chose to return this year with complete confidence, especially after another excellent experience at Four Seasons Cairo. Unfortunately, my recent stay in Alexandria was very disappointing and far below the standards I have always associated with the Four Seasons name. From the moment I arrived, I experienced several issues. The first room had a strong damp and musty odor, and after requesting a room change, the second room had the same problem. The unpleasant smell remained throughout my stay, which was especially difficult for me due to my sensitivity to humidity. The breakfast experience was also disappointing. I encountered repeated situations where front-row tables with beautiful views were marked as reserved, even though they remained empty for long periods. This gave me the impression that some guests were receiving special treatment, which should never happen in a luxury hotel where fairness and equal treatment are essential. The in-room service and housekeeping were below expectations. Towels and bathroom amenities were not consistently replaced, some requests were not fulfilled, and the overall attention to detail was not what I expect from a five-star Four Seasons property. During my stay, maintenance work caused significant noise for several hours, making it impossible to rest. Although I contacted the hotel and received apologies, the solution did not reflect the level of service expected from such a prestigious brand. The condition of the room was the greatest disappointment. The persistent musty odor, visible carpet stains, and unpleasant smells from the carpet and pillows were unacceptable for a hotel of this reputation. I shared my concerns with the management, and they acknowledged the issues and apologized. While there was some improvement, the experience remained far below the exceptional standards I have experienced at other Four Seasons hotels. What saddens me most is that I previously recommended Four Seasons Alexandria to my family and friends because of my wonderful experience last year. After this stay, I can no longer recommend it with the same confidence. I share this feedback not out of anger, but with the sincere hope that the management and Four Seasons leadership will review these concerns. A luxury brand is built on consistency, and loyal guests choose Four Seasons because they trust its name. I truly hope the hotel returns to the exceptional standards for which Four Seasons is known. Until then, unfortunately, I cannot recommend Four Seasons Hotel Alexandria based on my recent experience.

I had an exceptional stay at the Four Seasons Hotel Alexandria. From the moment I arrived, the service was outstanding. Every member of the staff was professional specially Rwan and Jaulian .welcoming, and genuinely committed to making my stay enjoyable. The restaurants were excellent, offering delicious food, great presentation, and attentive service. The atmosphere throughout the hotel is elegant, relaxing, and truly world-class. Everything—from the beautiful surroundings to the exceptional hospitality—was simply the best. Thank you to the entire team for making my stay so memorable. I highly recommend this hotel to anyone visiting Alexandria.

We had an exceptional stay at Four Seasons Alexandria at San Stefano. From the moment we arrived, every member of the team made us feel genuinely welcome and cared for. Special thanks to Maryam Nabil Mohannad El Kholy, Amr El Sabeini, Habiba for their outstanding hospitality, professionalism, and kindness throughout our stay. We would also like to express our sincere appreciation to the Food Service Team, the kitchen staff, room service team, housekeeping team, and every employee working at this beautiful hotel. Their dedication, attention to detail, cleanliness, and exceptional service truly made our experience memorable. What impressed us most was how much the staff genuinely care about the hotel and work hard to make every guest happy and comfortable. Their warmth, positive attitude, and commitment to excellence can be seen in every aspect of the guest experience. Thank you all from the bottom of our hearts for making our stay so enjoyable. You made us feel at home, and we are truly grateful for everything you did. We look forward to returning again in the future. ⭐⭐⭐⭐⭐