Frank did a great job of explaining the interest g facts all along the way. It was interesting and very informative. He was also very good at making sure people understood the meeting place and time. It was a very well done tour.
Frank is very responsible and charming, who shares a lot interesting facts along the way and help us take photos. We went through a series of beautiful sights with a wonderful guide.
On time, clean bus, friendly driver. Able to customize our experience by asking ahead of time too. It was expensive though, but worth it to see the lakes.
Went to celebrate my boyfriend Bryann’s birthday and to see Moraine lake for the first time with our friends, we had a wonderful experience at Moraine Lake and Lake Louise! Our tour guide/driver sweet Caroline was friendly, informative, and made the trip fun and enjoyable. We even saw a black bear on our way to Moraine lake. The views were absolutely beautiful, and everything was well organized. Highly recommended!
She is so cheerful, kind and clear guideline for us. We were so joyful and happy. Thank you Caroline.
The guide is very important as far as giving info and answering questions. Our guide was excellent. The lakes and mountains were beautiful!
Our trip was great. Was a must to visit the 2 lakes, since there is no parking at either. Our driver gave us lots of interesting information.
We had an amazing experience on our Banff tour with Caroline! She was friendly, professional, knowledgeable, and made the entire trip enjoyable from start to finish. She shared interesting facts about Banff, ensured everyone was comfortable, and gave us plenty of time to enjoy each stop. Her recommendations and positive attitude made the day even more memorable. The tour was well organized, the scenery was breathtaking, and Caroline's excellent service truly made the experience special. I highly recommend this tour to anyone visiting Banff. Thank you, Caroline, for an unforgettable day!
We really enjoyed it. The time at each lake was just right. Caroline shared interesting and helpful information. The Wi-Fi on the bus worked well. We’d do this again.
Driver and bus were great! As beautiful as the lakes are, no one in our group found it worth it because of the crowds of people. We tried to canoe and when we were literally next in line, they let at least 14 “priority people” ahead of us and we didn’t have enough time to canoe and ended up not having enough time to do anything else. People were pushy and rude and it was just a very disappointing experience. Will not be back.
The trip was fantastic and the saleprice made it worth it. Our driver Youn was amazing. Knowledgable and to the point. Highly reccomend the Banff2Go company. Finding the vehicle was all but a text to them to ask when it would be arriving and I had a super quick response.
Great way to see the sights. Comfortable way to travel to the lakes and not have to worry about parking .
Sweet Caroline was a fantastic driver and host! She gave us lots of great information during the tour and answered all our questions. Her humor and relaxed vibe added to a wonderful day of exploring the area.
A friend asked me for a recommendation — I rode this shuttle last year to Moraine Lake and Lake Louise; booking was easy, the driver was friendly, and the shuttle was clean and punctual. Plenty of time at each lake and totally stress-free — highly recommended.
We visited Moraine Lake with our family and it was truly an unforgettable experience. The view is absolutely breathtaking — the turquoise water surrounded by the majestic mountains looks even more stunning in person than in photos. Walking along the lakeshore and taking in the scenery together made it a perfect family outing. The area is very well maintained, and there are plenty of great spots to take pictures and enjoy the peaceful atmosphere. The famous Rockpile viewpoint is definitely worth the short walk for the incredible panoramic view. A big thank you to the Banff Tours for organizing such a smooth and enjoyable trip. The transportation and arrangements were very convenient, allowing our family to relax and fully enjoy the beauty of Moraine Lake. Our whole family loved the experience, from the beautiful nature to the fresh mountain air. If you’re visiting the Banff area, Moraine Lake is an absolute must-see. We would happily come back again! 🌄
Our tour guide, John and trainee Jash picked us up promptly from our accommodation at Canmore and took us to the bus in Banff. They were friendly and approachable and informative throughout the day. A friendly atmosphere was established from the beginning all passengers introducing themselves (there were not many of them on this occasion) the commentary by John to the lake Louise was excellent, we then went to lake Moriane. Enough time was allowed to view both experiences. The bus was clean and comfortable. Would recommend this excursion. Excellent value for money since it is easier to take the bus from Banff then to try and travel to Lake Louise and then get a bus which was booked out anyway.
This trip involves only 1 hour stop overs around the lakes and you will not have time for lunch or to even use a restroom as usually it would take a while to walk up to those places. God forbid you are late by a couple of minutes at any of the stops the driver Alex starts berating you for it. He started shouting at the kids in our party for talking not even making a sound just talking. Kept shushing and started banging the door saying you need to make sure your kids don’t talk. He started shushing at everyone when we found a bear and we were just showing others who we even do not know in the group. Apparently anyone who gets on to the shuttle has to maintain silence and can not carry any food in the vehicle. Really terrible experience for the money that we paid.
Remember the following text: It was an easy and very convenient trip to two major lakes. Just keep in mind that there is only 1 hour to explore each location, which is not enough time for hiking or other activities, but it's sufficient for taking a few photos. It would be better if they gave travelers at least 1.5 hours at each site.
We had a nice trip with Louis to the two lakes. He took his time on the way to tell us something about the history and the area. He was very nice, punctual, drove safely, and we had a good time. The group was not too big, a small bus was very comfortable.
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