They had to reschedule my original time and offered two solutions with flexibility if getting through customs at the airport didn't take long. Trip was efficient and safe. I appreciated the communication and flexibility/options.
Good and professional service and courteous driver. Did not have any issues or problems. I would recommend fairy bus.
The shuttle arrived on time at the scheduled pick-up time. There was a minor issue with one of the tickets, which caused a slight delay, but the driver still managed to arrive in Banff on time. The driver was courteous and professional. I would appreciate slightly more legroom (seat pitch) for added comfort. Overall, I can recommend this company for its good value for money and reliable service.
Excellent customer service. Easy and quick communication through the app. Punctual arrival and easy access. The only drawback was that the transfer vehicle didn't have air conditioning, which was necessary on a very hot day.
Very efficient service, we had a smooth transfer down to Banfff from Calgary. Excellent communication and were able to adapt to our circumstances, our flight landed an hour early, they were to get us on an earlier shuttle to avoid us having to wait around for 2 hours and we got to Banff much earlier than we had planned, great job.
Everything went very smoothly. The driver was right on time at the indicated pickup area. He was very pleasant and helpful, and he got us to Banff on time and safely.
On time and super easy. We use the shuttle service again. Wish it stayed open for later flights though
On time pick up, courteous driver, all as advertised
Friendly safe driver and on time. Dropped us at our hotel which was a bit out of the way, so that was a bonus of being in a smaller vehicle. Mini bus was a little tired but comfortable.
Confirm who is parked at pilar #15! Shuttle van parked at designated pickup location at my scheduled departure time was from a different company. Check and confirm or you may get a surprise. My driver/shuttle was parked in different spot and did not have my reservation on his list. I showed him my confirmation/ticket and he had to call office to confirm he should take me. Driver was very friendly and apologized for confusion. Also, a very good driver.
Would happily recommend. We used the Fairy bus to and from Banff-Calgary. Good communication for pick up times and spots made things seamless.
Smooth ride with kindness. We booked both to and from the airport. Driver was kind and accommodating. Thank you!
Quick on time friendly conversations, drop me off where I need to go with no rush. Great service too for missed bookings
Driver was very friendly, had trouble with my phone charger and he stopped at the closest gas station so i could pick up a charger. Highly recommend.
The trip was fast and efficient. The customer service was excellent. I would use the service again and will recommend it to others.
Easy to book, Very convenient, clean, efficient and a polite driver. Would use this Service again no worries!
Excellent experience from start to finish. Our driver Eube was knowledgeable, courteous and professional. He made the drive into Banff a very enjoyable trip!
Travelers note...if you are meeting this Fairy Bus shuttle at YYC, be sure to go to the lowest level of the airport and then cross the traffic lanes to find the meeting place. When I originally couldn't find the meeting place, the customer support for this ride was awful...no-one to answer the phone; received a call-back from an answering service and when call was cut off, no-attempt to contact me again. The driver was friendly and very conscientious about looking for passengers who were supposed to be on this shared ride. Several passengers didn't make the ride...could be because they didn't have time to explore YYC (or future stops along the way) looking for the Fairy bus like I did. Once we arrived in Banff, the driver tried to be helpful but didn't seem to know much about the area. ???
2 hours late when picking us up from the airport. Bad communication and delays that ruined the first day of our trip that we had planned. Early when picking us up from Banff and left without taking us in the shuttle because we were not at the pickup spot. We were at the pickup spot at the allotted time and they had already left. Would not recommend. Book banff airporter or other shuttles instead.
Pickup was on time. The driver was professional and courteous. Will definitely consider using Viator again in the future.
We found "Fairy Bus" the best-priced and well-scheduled van service traveling from Calgary to Banff, an excellent option even though we were not leaving for Banff directly from the airport. That is, we'd actually flown into YYC two days earlier to begin our "driving-free" 2-week Western Canada adventure. For convenience we stayed in a nearby airport hotel, from which we could use local public transportation to explore downtown Calgary; we then returned by our hotel's free airport shuttle to catch the Fairy Bus to Banff. That probably diverges from the usual approach to the inter-city transport, but we would recommend that other travelers consider the Fairy Bus as a means of getting to Banff or places en route if making a visit to Calgary itself, not only upon initial arrival in YYC. The key point we'd emphasize in this review is the difference that a team of really attentive, kind company employees can make to an experience. We found the check-in/dispatch staff at the Fairy Bus desk inside the airport very friendly and helpful, with one staff member coming out to the loading area to make sure we and other passengers got on okay. "Angela" was one such employee I recall, but I want to highly commend also others there and especially the driver (whose name I regrettably failed to get). He not only delivered us safely and in good time to Banff, but he also went far beyond expectations when he found favorite item I'd accidentally left behind in the van. He immediately informed the office staff (which seems a very good team with the drivers), who in turn immediately called me, at the very moment I'd discovered the item missing. The driver then went out of his way to return the rescued item to the desk of our hotel. (which wasn't the drop off hotel). Even our hotel desk staff were deeply impressed with that degree of professionalism and service! We're really glad we booked the Fairy Bus company service (there do seem to be multiple companies to choose among) and would highly recommend it to others traveling between Calgary and Banff.
Fairy Bus makes sure to inform their passengers of any delays. They even check up on you if you manage to hop on board. Sticks to schedule with expected arrivals. Friendly and safe driver.
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