Very punctual and respectful driver ( Joon) Was a very pleasant drive. The driver actually picked us from hotel and dropped us off at our hotel in Calgary since it was on our way Thanks
About Activity
What's Included
Includes
- GST (Goods and Services Tax)
- Air-conditioned vehicle
- Fuel surcharge
- Parking Fees
Excludes
- Gratuities
- Infant Car Seats - 10CAD/ea
- Extra & Oversized Luggages (ie. Ski Bags, Snowboards)
Departure & Return
Departure Point
- Please READ Carefully: Customers may only select the pickup point corresponding to the start time they choose when initially booking. For Mount Royal Hotel Pick-up, please do not wait at the hotel lobby or at the bus stop along Banff Avenue. Please proceed to the commercial bus terminal parking lot behind the hotel's car park. For Samesun and Red Carpet Inn, please do wait at the lobby. Please proceed to the bus loading zone between the two accommodations. Hope this helps. Wishing everyone safe travels. We also do accept pick-up at any hotel or accommodation along Banff Avenue upon request and a time will be arranged for your pick-up.
Itinerary
Language Offered
Additional Info
Cancellation Policy
Reviews
Very accommodating. Nice trip
I booked this a few months prior to my trip. I never got any text or email to confirm. A week before the trip, I still had no confirmation so I re-booked thru Viator. Last day of my trip, I get a confirmation so now I’m double booked. Tried calling and texting but could never reach anyone to cancel. So now I’m probably charged. Very poor communication.
Driver drove at great speed (approx 138kms in 110 kms zone) with Mobile Phone in hand. Pax were visibily shaken on arrival in Banff.
Timely pickup in Banff and delivery at Calgary airport with a good driver - though the minibus was very full!
An hour late and terrible drivers. I would not book with the service again if I could help it. Nice people at the airport desk though.
Charles went above and beyond, out of his way to ensure I made it to my destination safely. It’s people like this that makes me believe good still exist in this cruel world. Charles thank you is inadequate to demonstrate how grateful I am. Thank you thank you thank you sooooooo very much .
The ride was quick. He stopped and picked us up and we were on our way. There was two stops before the airport. Took about 1.5 hours from Banff.
Our driver did a great job. Arranged for special pickup right by our hotel. On time. Very courteous! We would use this service again!
The shuttle came on time. it's clean and the driver drove at speed limit We were on time for our flight.
On time and on schedual. The drivers were polite and helpfull. They answer quickly to any questions on the chat.
More information required as to where to meet the driver as it turned out it was at the back of the hotel in a car park, we were waiting out the front - luckily someone spotted us and told us to go round the back. The van was pretty cramped but did the job.
Excellent service! The driver - sorry forgot his name - was great, reliable and polite. A very enjoyable experience.
Lovely blue lakes, some waterfalls and some wildlife. Fun day with Reuben. Nice small van. Stops along the way.
Affordable shuttle to Calgary form banff! Other shuttles cost way more. They should do a better job labeling the van and this ticket name as many passengers had trouble locating the van.
The driver Manny was great- got to our destination in good time
I can change the ratings but i am still waiting on the pick up location.. I am trying to see if you see this notification, i hope i dont have to call a taxi to the airport with my flight being 3 hours away.
On time and great service Driver was very friendly. He even help us with our bags. Will take them again
I booked this shuttle last minute for me and 3 friends. The driver showed up on time however on arrival he insisted on charging us an extra $10 per person for our ski bags which was not previously stated on Viator or the confirmation email i received from the company. The driver acted in an unprofessional and confrontational manor when i said that we shouldnt have to pay anything extra. He then complained having taken the smaller shuttle bus either our luggage, which is not in our control at all. The next time i travel to banff i will not be using this company.
Shuttle never showed up at the designated location, I was there a whole 30 minutes early too!!!!!!!!
The vehicle was comfortable and the driver was very hospitable aswell as getting me and my friend to the exact address we needed to be at
Augusto is a very knowledgeable driver and was on time. He was very informative about the scenery from Banff to Calgary.
Marvin is a great driver! Friendly & informative. Arrived safely. Would recommend if you’re visiting Banff or Calgary in general.
Pick up on time and helpful. Sitting In the back was terrible when he opened the rear gate. The exhaust was overwhelming the van needed maintenance. We made a stop before the airport which I was counting on the extra time so was a bit stressful arriving
Easy to book and communicate with. Picked us up at hotel and delivered us to airport hotel. Comfortable ride
easy and quick and painless way to get to the airport. i would recommend this to folks leaving from Banff to YYC
Very efficient pick up from central Banff and drop off at Calgary airport, we only shared with 2 other people and drive was comfortable in a minivan.
Nice vehicle, great driver. Trip was smooth driver helped navigate from shuttle to hotel shuttle. Dropped at the right part of the airport
Our departure time was moved up one hour the night before or we had the option to go an hour later. Then the van transmission overheated about half an hour before we got to the airport. Luckily it restarted and we did arrive but the van was clearly not in good condition. This was a partner service to Fairy Bus. Sheesh! Should have spent a bit more I guess.
We were 30 minutes early waiting for the Fairy shuttle. There were many buses and shuttles coming and going from the lot and we were looking for the one that looked like the one on the ticket. Also asking other shuttles if they were the Fairy bus as well. We waited 15 extra minutes after She should Have been picked up and had to get my daughter to the airport so we had to drive her- it took three hours- taking an entire day from our holiday. I wish the driver would have counted the passengers and then come to the bench where everybody was sitting and asked if anyone was going to the airport. Because their van was not marked at all. Total day wasted.
Good option for transfer between Banff and Calgary, timely, comfortable, smaller vehicle. Great driver
Shuttle was running late and was partly why we missed our flight out of Calgary. That caused us to have to spend money for extra meals and a hotel stay.
Banff Airporter apparently contracted out with another transport company, which led to some confusion at pickup. I was not informed of the change so I was looking for a shuttle marked "Banff Airported". Luckily the driver found us and explained the situation but a heads up would have been helpful. Also, more detailed location information would have been helpful. The hotel had two entrances and a lot. Aside from all that, the driver was helpful and quick.
We had a great ride. Dubi our driver was very friendly and helpful. I truly enjoyed his conversation. We forgot to go to the pickup location but Dubi made sure to pick us up on Banff Avenue across the street from our hotel. I'd highly recommend your service.
I recently used the Banff to Calgary Airport transfer service and had a very pleasant experience. The vehicle was clean, comfortable, and well-maintained, ensuring a smooth and relaxing journey. The driver was punctual, courteous, and highly professional, making the entire trip seamless from start to finish. I truly appreciated the timely service and stress-free travel, especially on the day of departure. Highly recommended for anyone looking for a reliable and efficient transfer service in the region.
The shuttle never came to the pick up area and when I called they lied about it all. We ended up having to get a cab for $350 and almost missed our flight. We will never use this site again.
The driver was very helpful and considerate. Apparently they are able to pick up at alternative locations which is good to know since we could have travelled a shorter distance for the bus.
The driver exactly on schedule, so don’t be late, viator’s service is excellent and easy to contact any time, I was mistaken order my journey and they help me, now I still waiting my refund as their email said that it will taken 3-7 days. I travel with viator’s service on July 14, 2025. Hoping today they will do the refund as they promises. Thanks viator.
Simple and easy. They’re flexible in picking me up from my hotel instead of the listed pick-up point, which was convenient for me to not lugging my stuffs around.
Didn’t show up. Rebooked on a later bus, which was not OK for our travel schedule. You should have rebooked us to an alternative bus company.
was on time. With other riders so not a direct route to airport. Driver was pleasant and efficient. The drive was fine.
Timely pick up and arrival. Very experienced and personable drivers. Great value for price. Would use them again
Driver was nice and on time. Safe driving and arrived at airport as scheduled. I would use this service again.
Driver is friendly and professional. I waited in front of our hotel instead of the meeting place, something I must’ve misread, but he was nice about it even if he had to turn around. Also, the price for the service from our hotel to the airport is the most reasonable one compared to other companies I’ve looked into.
We did not make the return ride with the Fairy Bus and had to book with another company. The day before departure I received a call from your company saying that they had to change our departure time and that they “were sure this was not an inconvenience”. Well it was a major inconvenience so I booked with another company. Funny thing is that after I told your company that I had booked with someone else I received a phone call from your company 10 minutes later saying that seats were now available at the original time. What a coincidence! Anyway, very poor service.
First , the driver was late , and we had to call him to inform him that we were waiting for him, He drove very rashly and he stoped for gass ,that he did not fill, lastly he was negotiating with some fellow pasengers to drop them dowm town for 30 dollars, that i beleave he took as they were with him aftet he droped us at the calgary airport. he also droped a passenger some where on the way to the airport. Didnt feel safe and had to remind him twice that he had to drop us at the vancouver airport first as he was planing to drop some passengers downtowm first. Please note. will never book this company.
Excellent service, excellent driver, excellent company. The driver picked us up first and at the next pickup, the couple were no where to be found but the driver waiting about 15 minutes for them.
Highly recommended, They are very professional and very accommodating. If you are visiting Banff, you should definitely book your trip with The Fairy Bus.
Monday through Friday 9 am to 7 pm EST
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