Great hotel, my stays are frequent with business plus I have also booked with family. I have always been greeted with respect at the front counter--Anna is amazing!!!. Nice to have 2 restaurants to choose from. Always a wonderful stay.
I really like this hotel. Comfortable, clean, but the highlight is just the people who work here. While I appreciate all their friendly staff, I'd be remiss if I didn't mention the front desk member Anna. She's an absolute rockstar. She's checked me in the last two times and she's incredibly kind, helpful and and goes out of her way to make sure guests have the best possible experience. Always smiling and just a joy to be greeted by her. Thank you
The first room smelled heavily of smoke. The reception changed it quickly, but we did lose our Jacuzzi room, even though the room was dated. The loft was nicer, but when my husband was doing his routine check for bed bugs, we found a lot of hair under the bottom sheet. No bed bugs, thank God. This experience was not that of a 4-star experience. I would not recommend or stay here again.
Mostly clean hotel and the staff were lovely. We were there for a large concert so whole city was very busy. The pool wasn't the cleanest area, and the water was pretty murky first thing in the morning, but I shared with staff and they were apologetic and did offer some reward points which we appreciated. Room was clean, appreciated how large it was the and the family suite had some nice amenities in it. Would stay again.
Exceptional Service: Felicia and Anna Made All the Difference! I can’t say enough good things about my experience at the Sandman, and it’s all thanks to Felicia and Anna. From the moment I spoke with them, they were incredibly friendly, welcoming, professional, and genuinely eager to help. I had originally booked a room at the Four Points, but later realized I had booked the wrong hotel. Since the rest of my family was staying at the Sandman, I was trying to figure out the best solution. My dad was even suggesting that we check out the Best Western instead. Thankfully, Felicia and Anna went above and beyond to assist me, answer my questions, and make the transition as smooth as possible. Their outstanding customer service completely changed my experience. Because of their kindness and hospitality, I ended up staying at the Sandman with my family, which made our trip so much more enjoyable. What could have been a stressful situation turned into a seamless and positive experience thanks to them. Employees like Felicia and Anna are the reason guests come back. They didn’t just do their jobs. They genuinely cared and made me feel valued as a guest. Thank you both for turning a booking mistake into the best possible outcome. You made my stay memorable, and I truly appreciate everything you did!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email