Flawless communication and promptness. Scott communicated every step and was waiting outside with a sign and SUV. Perfect way to be greeted upon arrival in Anchorage.
On time, excellent condition of the vehicle, friendly service. Would definitely recommend. Communication was excellent and very easy.
Driver was on time. Handled the luggage respectfully. Very polite and talked about Anchorage sights along the way to our hotel. Thank you!
Most unhelpful arrangement made with taxi company. I don’t recommend this service to any one Useless
Was cancelled because the company would only pick me up if I was going to another location. Refund please
On time pickup and a quick pleasant ride to the hotel. The driver was polite and shared some interesting facts about Anchorage and other locations in Alaska. Very helpful.
The car was waiting for us when we got to Anchorage. There was no waiting and communication was very good. Lamar was a courteous and friendly driver. He had a lot to share about the area.
Awesome communication. Our driver, Rick, both texted and left voicemail for us as we were arriving in Anchorage. He gave us instructions on where to meet him after we got our luggage, and was where he said he would be when he said he'd be there--no wait time. During the drive to our hotel, he gave us history on the area and pointed out landmarks we may want to visit along the way to our destination. All in all, it was super easy to make the reservation and I was very happy with the service provided. Would definitely use this company again when visiting Anchorage.
Very memorable. I’ll definitely remember to never use Viator ever again. They altered my reservation and when I realized, I called them to rectify the reservation. They said there was nothing they could do now, so I have to cancel and request a refund. The agent then proceeded to “help me” book another reservation with the correct drop off location. She booked it and assured me everything would now be fine moving forward. 5 minutes later, the tour guide for Carmel called and said they couldn’t follow through with the reservation because the information provided was inaccurate again. I called aviator again and explained to them the situation. They assured me again that they were going to amend the reservation and everything would be fine. I landed in Alaska at 11pm and was basically stranded at the airport. I reached out to Carmel, who has great customer service btw, and they explored that the changes were never made. Fed up with the back and forth, I reached out to Viator on 3way so the 2 company could communicate in real time and during the call, the Viator agent basically hung up on both of us. What a terrible experience. Oh, and they fought me on granting me a refund. Never again.
Our driver was amazing! Our luggage was damaged when we arrived the airport and he took us to a nearby Walmart so that we could purchase new luggage and then dropped us off at the hotel. Amazing service!
Car was not there on arrival. Phone number on paperwork was invalid. Finally got hold of someone and he explained they were busy and driver would be late. We had to find her and carry all of our luggage to see that she arrived in a large van which was very difficult for my husband to get in to. This was way too expensive for this experience. The driver was very nice once we found her.
Our driver Brent was great ! All I can say was it was an all around awesome Experience working with you folks ! Thank you
Our driver Rick, communicated so well with us, giving us specific directions on where to meet when we got off the plane. He greeted us, and not only got us to our destination safely, but took us through downtown to get us to our airbnb giving us a little tour. When we arrived to our airbnb he got out and waited to be sure the door code worked before just leaving us out in the cold. So thoughtful and caring! Highly recommend! Thank you Rick!
Terrible transfer.,I notified Viator of a flight change didn’t get a confirmation but did resv a terse message saying it was noted on the reservation. Upon arrival I had message from driver telling me he met my original flight and searched fir me fir hours., when I called him back on my arrival he informed me he took another fare and that I needed to wait outside for him. The reason I spent the money for this transfer was for a meet and greet which there was none. I’m 75 and had to pull my large suitcases off the baggage thing then load up my bags and shlep them out dude across the street. Upon arrival at my hotel driver took me to farthest point from registration insisted on taking my bags and then was very disappointed because I didn’t tip him. Thus was the wurst airport transfer I’ve experienced and I travel the world.
Terrible service. When I called to confirm the car service was tracking the arrival of my delayed flight, they told me they couldn't find a driver to pick me up at the airport. The person I spoke to suggested I cancel the reservation, so I did. Viator billed me even though I cancelled the pick-up. Don't use this service.
Wonderful driver. Knowledgeable about the area. Helpful and patient even with our flight delays. Great sense of humor
Pre-arrival communication was friendly and informative. Pickup was prompt. The stretch limo was a treat. Highly recommend!
Was not picked up . Called number on confirmation , they had reservation listed but said they had no car available to pick us up . Please refund the 172.80 back to my MasterCard . Richard L Armalavage .
Adam was wonderful and the communication was great! We were tired from travel and Adam had water waiting on us and got us to our destination fast.
The driver did not show up and did not call until 30 minutes after we were already in a taxi. This is a sham service service with shady practices. Will not use Viator again for airport transfers.
My driver was very courtious. He sent me texts on exactly where to meet him and how to get there. Highly recommend.
Rick was on time, friendly, helpful and put me completely at ease. His directions to find him made everything very easy, at a time when I was tired. Could not have gone better.
Ricky was awesome! On time, kind, professional, and fun! He told us about the city as we drove through. Fantastic driver!
They did not pick us at time confirmed had to call New York from only to find the company had canceled our ride without any warning this was a terrible experience and I am expecting a full refund
Nice relaxing way to get from Anchorage to Girdwood Very personable/informative driver Would definitely recommend
Our driver, Brent, texted us several times to say he was there waiting for us. We called after collecting our luggage and before we got outside he was there. He was very friendly. Thanks Brent!
It was a fun ride and the driver was very professional.. The ride was smooth and he was waiting for us when we arrived at the terminal. It was a pleasant experience. That is all I have to say to get the minimum amount of words.
Rich was a personable and interesting driver. The entire experience from original booking to airport pick up was next level!
Our driver was excellent, waiting for us as we arrived at the airport. Very personable, great stories and jokes for the kids. And nice limo to impress everybody. Would highly recommend
Paid $250 to have someone at bag claim holding a sing and instead had to call 3 times and they showed up in a crummy 15 year stretch limo…terrible experience…will never use them again.
Driver got in touch with me ahead of my arrival (while I was in flight) and requested more money in order to follow with the service. He said the the headquarters did not charge me correctly and I should pay him directly the difference.
Great Driver. Lots of communication from the minute we landed at the airport. The driver took some extra time to show us where we needed to be in the morning before dropping us off at our hotel.
Expected the driver to be more professionally dressed. Very ordinary service, nothing special. He was on time, however. It could have been worse.
Meeting Scott, my driver, he was on time and shared a little knowledge of Alaska with us. He was on time and waited patiently while we got our luggage
Brent was great. He made our welcome to Alaska very memorable. He was very professional and gave us good information for Anchorage. I highly recommend this service.
Driver Brent was great He Let us know he was there and waiting as son a we got off plane the conversation on way to hotel was great Thank you Brent
Great service, very nice guy! My mother and I apreciate his help.. He was on time and drive careful.
<p>We arrived at the airport and our pre booked car was not there. We called the number we had been given, and were told they were changing their computer system and our booking had not transferred to their new system. Very disappointing :-</p>
<p>The driver arrived on time with a larger vehicle than expected. We got to our hotel very quickly.</p>
<p>Our flight was delayed. Although I had given the first part of the flight to Seattle versus the last part from Seattle to Anchorage so I did make a mistake, when I called they said the driver waited for an hour and left. Also, when I tried the number listed with my Canadian phone it would not work. Will never use this again or recommend to fellow travellers.</p>
<p>It was a really nice pickup, the driver was very polite and helpful with the luggage.</p>
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