Alyeska Resort

Beautiful resort in the mountains with plenty of things to do. Tram to the top of the mountain for views and lunch, beautiful hiking right from the resort, lots of restaurants/bars, pool and sauna (complimentary) were great. We didn’t do the paid sauna as we didn’t have much time with our overnight stay but for around $125 you can use the facilities with hot springs, saunas, cold rooms and lounge areas. Would def stay here again.

Although with only stayed here one night, everything was amazing. Super friendly and helpful staff. The rooms were clean and comfortable. Lots of restaurants and stores inside the resort. Pretty much everything at your fingertips.

Beautiful scenery and very well maintained resort. Four stars because the only road in or out of the resort was going to be closed for the festival in girdwood the day we were supposed to check out and we had to leave earlier than we would have liked to get out before we were trapped in. And I would have like to fly my drone here but can't do that...

Our stay at the Alyeska started off very poorly. We arrived at 2 p.m., well ahead of the 4 p.m. check-in time, so we knew we'd have to wait a bit before getting into our rooms. I understand check-in policies, so I didn't mind that part. The real issue was how the hotel handled the situation. My parents are elderly and have mobility issues, and I had a spa booking that day. I left them in the lobby while I went to my appointment, expecting the room to be ready shortly after the official check-in time. Instead, they were left waiting in the lobby until 5 p.m., a full hour past check-in. I had to call multiple times to remind the hotel that elderly guests were sitting there waiting. No one proactively checked on them or offered any accommodation. The Nordic spa itself was nice, but it was so busy, and once you leave you cannot go back in, which felt like an odd policy for how crowded it was. The restaurants were also packed, and the property overall felt overrun with tour buses and tourists. Alaska isn't really known for stellar accommodations, you go for the outdoors, but I honestly expected more from a property with this reputation. Sad to say, I've had better experiences at basic motels in Alaska than I did here. In the end, I canceled our rooms and left. I expected much better service and a much better overall experience from a property like this.