Quinta Real Aguascalientes

I used to always stay at Quinta Real when traveling to Aguascalientes, but this will definitely be my last time. There is a fine line between preserving a charming "colonial style" and simply letting a property fall apart, and this hotel has crossed it. It looks old, unkept, and like a ghost of what used to be a high-standard hotel. The lack of maintenance is evident everywhere: The Gym: Extremely basic, but worse, the machines are ancient. One of the cables is literally about to snap—it is an accident waiting to happen. The Room: It feels neglected. There’s a bizarre leftover piece of an old landline fixture in the bathroom that serves no purpose. The toiletries stand was broken, and the paint is peeling off the walls. The Bathroom: The worst part was the bathtub. It has clearly seen better days and the surface is peeling off, which feels incredibly unhygienic. To top it off, the basic amenities were an ordeal. The coffee station only had one mug, so I had to request a second one. Later, I actually had to argue with staff just to get a missing coffee capsule. It's incredibly disappointing to see such a legendary hotel slide into this state. I will not be staying here again.

Excellent hotel. Great service and very nice rooms. The Sunday brunch was great. A little on the expensive side.

Hotel has not been updated in more than a few years. The room had paint chipped all over, the curtains were ragged, the carpet was stained and filthy, the towels were frayed, the tub was peeling all over. The first day I stayed there, there was no system to issue a key card (had to be escorted by bell boy), the next morning I found out there was no hot water, so had to shower with cold water. That same day I noticed that the phone was not working, so it was impossible to request room service. At night I couldn't turn on or of the bedside lamp, the only option was to connect and disconnect it. I really expected much more from what should be a 4 star hotel, belonging to the prestigious Camino Real group. Never again!

This is the nicest hotel I’ve ever stayed in and the price is unbeatable! The room already has everything I could have asked for. The service is amazing! They gave me a glass of sparkling wine while I was checking in! Carried my bags to my room and showed me every bit of it too. And the location is amazing. Right on the edge of a beautiful park, museums, restaurants. I couldn’t have asked for a better experience. Because of my stay here, I will exclusively be staying in Quinta Real hotels every time I come to Mexico. There’s one in every major city! I’ll say again because I can’t stress this enough, this hotel is amazing!