Wyndham Afyonkarahisar Thermal & Spa

Despite it's world known hotel chain in this hotel service was below average. There is a clear view that there's no good management or they try to cut expenses because of low demand to their hotel. Instead of cappuccino they gave 3 in 1 coffee powder. For baby bad they don't have small pillow. Another example is that despise interior materials are good, they are not renewing or paying attention to them. Photos attached. Also staff gave us the most noisy room despite the hotel is almost 90% free and can be given room to other side and upper floor.

Hotel is great but very rundown in the rooms The major issue is that I got a corner room and they gave me the 5th (highest) floor corner room, which was 28 degrees on our check in, with heating on, in May with 20 degree outdoor temps. AC not working (just air no chill) and heating on. We opened all windows and still at night it was 26 degrees we couldnt sleep. Called reception, they sent someone up, he says turn on AC (it already is?) and wait 5 hours. This is already 11 pm and were trying to sleep! Against my objections they physically cut the heating to the room. I barely slept, woke up at 4 am from heat. Note that outside is 12 degree and all windows are open and the road sound is inside but still 26 degrees inside!!! The mattresses were also too saggy I had to sleep in the middle of a king size to not roll over to the floor. So my entire family got 5 hours of barely sleep for a $300+ room… A hotel that cant provide temperature controlled desirable sleep environment is not really worth anything imo. The spas and pools were alright but the chlorine smell was taking over the full hotel even 5th floor despite pools being floor -1. Maybe have an automated door to the pools that actually closes? Cherry on the top is a burger that I prepared for my sons dinner only to realize its a freakin soy burger! Maybe write that somewhere? Considering my son has soy allergies :D Also EV charger was not on site had to drop my car and walk 10 minutes back. Would never visit again

This is the best value-for-money hotel in the region, with the most delicious food and the most attentive staff. I would especially like to thank the restaurant staff, Sefer, Ömer, Şerife, and the manager, Mr. Yusuf.

Very friendly service Clean meal, good room The spa is so good. It is a comfortable hotel. You can also have a glass of soft drinks or alcoholic beverages like beer. Thanks also Samed, he always help us! Special Thanks for Yasmin and Yusuf for their hospitality! See u again