Marriott Hotel Al Forsan, Abu Dhabi

An amazing place to stay! The atmosphere is welcoming, the facilities are excellent, and the staff provide outstanding hospitality. Everything was clean, comfortable, and well-maintained. I truly enjoyed my experience and would highly recommend Marriott Hotel Al Forsan to anyone visiting Abu Dhabi. Looking forward to coming back! ⭐⭐⭐⭐⭐

I am honestly disappointed by my recent experience at the pool. I have visited Marriott Al Forsan many times before, especially for dinner, and I have always appreciated the hospitality and professionalism of the staff. However, this was the first time I left feeling uncomfortable and disappointed. Around 15–20 minutes after entering the pool, I was approached and asked to make the payment immediately while I was still swimming. Because of this, I did not feel comfortable continuing my time at the pool and decided to leave without finishing my swim. I understand the need for payment and I had every intention of paying. However, I do not understand why this matter could not wait until I had finished swimming. What surprised me even more is that this is a five-star Marriott property. In the restaurant, the staff have always been welcoming and respectful. On several occasions, I even offered to pay in advance, but they kindly told me to enjoy my meal first and settle the bill later. That level of hospitality is one of the reasons I keep returning. Unfortunately, the experience at the pool was completely different and did not reflect the service I have come to expect from Marriott. As a regular guest, I was genuinely disappointed by the way this situation was handled.

Had a great experience at the hotel The room is really nice and they have thought about little details to make it a comfortable stay The pool is huge and very pretty There is a food truck area just outside with loads of nice options as well The star of the show is the breakfast though. Multiple stations of all kinds of food Live smoothie maker Lots of pastries and cakes Pretzel making area which is great for the kids All fresh and very tasty Only the coffee wasn't great but not bad

I previously had a gym membership at Marriott Hotel Al Forsan for two months earlier this year, and I was genuinely happy with the experience, which is why I decided to come back. We visited the pool today, and at first impression, it was excellent — the pool area is beautiful, very well maintained, and the water is crystal clear. Unfortunately, the experience quickly went downhill. We arrived around 9 AM, and it felt like the staff were not prepared for the day. There were not enough towels available, and many of them were old, worn out, and even ripped — not what you expect from a 5-star hotel. The biggest issue was food availability. We wanted to have breakfast by the pool but were told that food can only be ordered from the pool bar, which doesn’t open until 11 AM. It doesn’t make sense for the pool to open at 7 AM with no food options available for several hours. Because of this, we ended up leaving. Before leaving, we used the gym changing rooms, and this was the most disappointing part. The showers were not clean at all — one even had a strong unpleasant smell, as if it hadn’t been properly cleaned. The changing rooms clearly need maintenance and better upkeep. My husband also mentioned that a shower in the men’s area was blocked, causing water to back up. Overall, the beautiful and clean pool area was completely overshadowed by poor service readiness and unacceptable cleanliness standards in the changing rooms. For a 5-star hotel, cleanliness and basic guest experience should be a top priority.